Our Buy Back Policy

At Qing Lan Retreat (青蘭山房), we represent a carefully selected group of artists that produces the best quality inside painted snuff bottle. Their works not only are object of high artistic values but will potentially appreciate in monetary values overtime. Whether you’re buying our bottles for their beauty or collecting them for investment, we want you to be satisfied with your purchase and investment.

Qing Lan Retreat guarantee to Buy Back all the bottles sold on our website regardless of the date of purchase. The only exception could be custom drawn bottles or commissioned bottles of portraits, specific people or very personal theme and subjects like house, home décor, personal memorial etc. These type of bottles are customized and personalized just for you and they might not have a readily available market for resale.

As the monetary value of a bottle might differ from the time of purchase, you must write to us to determine and agree upon the Buy Back value with accordance to the condition of the bottle and its fair value. All Buy Back must be concluded in writing from us to you and upon your agreement. We will pay out the agreed monetary value through Bank Transfer of Paypal once we received in hand and confirm the condition and authenticity of the bottle in discussion.

Thank you very much for your support and interest in the art of snuff bottle. At Qing Lan Retreat, we understand the important of customer satisfaction and it is one of our main goal and focus to make sure that our customers becomes satisfied and proud owners of some of these beautiful work of art. We are here to make your collecting journey one of the most joyful, meaningful and fulfilling experience of your lifetime.

Our Shipping Policy

Upon full payment, the purchased bottles will be shipped out within 3 working days and at no extra cost to the buyer. That is to say: Free Shipping. Bottles purchased will be shipped by registered parcel via Singapore Post and will be by air. Shipping will also be accompanied by full insured value as per amount invoiced. SingPost Registered Air Mail will take approx. 8-10 days to reach USA and Europe and 4-5 days to Asian countries. If the buyer want to ship by other shipping method or shipping company, please contact us. We will try our best to accommodate the request.

Our Payment Terms

We accept payment by PayPal and also by inter-bank transfer. If you wish to pay by inter-bank transfer, please write to us and we will furbish our bank details to you. Cash on Delivery is also possible if you are in Singapore. We accept payment in US dollars and equivalent Singapore dollars or British Pounds.